LIMITED BREAST CANCER DROP:

• As in previous years, we are donating 10% of the proceeds from our Pink Purpose Drop to the Pink Style Tour as a symbol of solidarity, strength, and hope. 

  This nonprofit association gives women with breast cancer a day filled with strength, self-confidence, and community through styling, makeup, and our bags, helping them feel comfortable in their own skin again.

  We incorporated “La Perla,” the Pink Style Tour’s flamingo mascot, into select designs. It stands for community, courage, joie de vivre, and strength, because flamingos stick together and maintain their balance even in difficult times.

LEATHER:

• Handcrafted from high-quality Italian suede, with little flamingos intricately embroidered by hand. The frame is made from soft, smooth leather. Our leather has a pleasantly soft feel and a natural look.

HARDWARE: 

• Gold

LEATHER CARE: 

• Since embroidered suede is more delicate than smooth leather, we recommend using the Friiz Protector as directed to protect it. Rain, oils, and liquids in particular can easily penetrate and be absorbed by the velvety surface. Be sure to apply it by dabbing or spraying only, and do not rub too hard, as this could pull threads. 

• Mini changeable flap for the ZOÉ LU Main Bag
• Without Main Bag and chain/Shoulder strap

Shipping

Shipping within Germany and Austria:
Free shipping on orders over 60 EUR; otherwise 4.90 EUR per order 

Shipping within the EU (excluding Germany and Austria):
5 EUR per order

Shipping within Switzerland:
5 CHF per order

Shipping to the rest of the world:
Your shipping costs are calculated in your shopping cart

Returns

You can return any item purchased from the ZOÉ LU Shop within 14 days. The cost of the return label will be deducted from your refund. 

Returns from Germany: 
2.95 EUR

Returns from Austria:
3.95 EUR

Important: Orders from Switzerland include a return label in the package. You don’t need to register your return!
10 EUR return shipping

Returns from other EU countries: 
10 EUR return shipping

Returns from non-EU countries (excluding Switzerland)
10 CHF return shipping

You can register your return here: https://zoelu.com/pages/retoure
Once we receive your return, processing may take up to 14 days. Your refund will be issued to your chosen payment method.
If you paid with a gift card, the amount will be credited back to the gift card. 

Exchanges
You can request an exchange for the same product through the returns portal free of charge.

Complaints & defects
If an item is defective or arrived damaged, please contact our customer service team at shop@zoelu.com.
Please send us a brief description of the defect along with a photo. This will help us review the case quickly.
After assessing the issue, we will of course provide you with a free return label so you can easily send the item back.

If you have any questions, please contact: shop@zoelu.com