• For our Mini Changeable flaps
• Dimensions: 24.5 x 13.5 x 9.5 cm (W x H x D)
• Metal zipper with an innovative Secure system for attaching and changing the ZOÉ LU Changeable flaps
• 3 main compartments
• 1 zip pocket 
• 1 interior slip pocket
• 1 exterior slip pocket
• Interior slip pocket
  
• With a shoulder strap in the same leather color (1.5 cm wide) and adjustable (100 -124 cm)
  

HARDWARE:

• Gold

LEATHER:

LEATHER CARE: 

• For the metallic effect, a foil is applied to the leather using heat and pressure. Since this acts as a protective layer, metallic surfaces generally do not need additional protection and do not need to be waterproofed. Please ensure that no solvents of any kind come into contact with the metallic surfaces, as they dissolve and destroy the surface like paint thinner, causing irreparable damage.

Main Bag for Mini changeable flap with Shoulder strap in the same color:

• 1.5 cm wide and detachable with light gold metal snap hooks
• adjustable: 100-124 cm

Without changeable flap and Chain Strap

Shipping

Shipping within Germany and Austria:
Free shipping on orders over 60 EUR; otherwise 4.90 EUR per order 

Shipping within the EU (excluding Germany and Austria):
5 EUR per order

Shipping within Switzerland:
5 CHF per order

Shipping to the rest of the world:
Your shipping costs are calculated in your shopping cart

Returns

You can return any item purchased from the ZOÉ LU Shop within 14 days. The cost of the return label will be deducted from your refund. 

Returns from Germany: 
2.95 EUR

Returns from Austria:
3.95 EUR

Important: Orders from Switzerland include a return label in the package. You don’t need to register your return!
10 EUR return shipping

Returns from other EU countries: 
10 EUR return shipping

Returns from non-EU countries (excluding Switzerland)
10 CHF return shipping

You can register your return here: https://zoelu.com/pages/retoure
Once we receive your return, processing may take up to 14 days. Your refund will be issued to your chosen payment method.
If you paid with a gift card, the amount will be credited back to the gift card. 

Exchanges
You can request an exchange for the same product through the returns portal free of charge.

Complaints & defects
If an item is defective or arrived damaged, please contact our customer service team at shop@zoelu.com.
Please send us a brief description of the defect along with a photo. This will help us review the case quickly.
After assessing the issue, we will of course provide you with a free return label so you can easily send the item back.

If you have any questions, please contact: shop@zoelu.com