Consumers are entitled to a right of withdrawal under the following terms, where a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession:

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us (ZOÉ LU GmbH, Osterwaldstraße 10, Haus H, 80805 Munich, Germany, Tel.: +49 (0) 1731709247, Email: shop@zoelu.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notice exercising your right of withdrawal before the withdrawal period expires.

Consequences of withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for the additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have provided evidence that you have sent the goods back, whichever is earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract.
Returns can only be sent to the following address:
Zenfulfillment / Fiege Logistik c/o ZOÉ LU Returns, Tor 19-21 Sülzenbrücker Str. 7, 99192 Apfelstädt, Germany.

The deadline is met if you send back the goods before the fourteen-day period has expired. You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods if this diminished value results from handling them in a way that was not necessary to examine their condition, properties, and functioning.

Return costs in the event of withdrawal
If the consumer exercises their statutory right of withdrawal, they bear the direct costs of returning the goods. A flat return cost contribution of €2.95 will be charged for this, and deducted from the amount to be refunded.

Refusal to accept delivery
If the customer refuses to accept the goods, this will be considered an implied exercise of the right of withdrawal. In this case, the withdrawal rules apply accordingly; in particular, the flat return cost fee under paragraph (1) will be charged.

Undeliverable shipments
If a shipment is returned to us for reasons attributable to the customer (e.g. an incorrect or incomplete delivery address, or failure to collect it from the pickup point), we are entitled to deduct the return costs incurred by us, as a flat fee of €2.95, from any refund or invoice the customer separately.

No fault of the customer
If the goods are returned for reasons not attributable to the customer (e.g. an error in address processing or by the shipping provider), no return costs will be deducted.

No automatic withdrawal upon return
Simply returning the goods without an explicit withdrawal declaration does not constitute a withdrawal, unless the circumstances clearly indicate a withdrawal (e.g. refusal to accept delivery).

Withdrawal form
If you wish to withdraw from the contract, please complete this form and send it back.