Introduction
Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity:

Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (ZOÉ LU GmbH, Osterwaldstraße 10, Haus H, 80805 Munich, Germany, Tel.: +49 (0) 1731709247, Email: shop@zoelu.com) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You may use the withdrawal form shown above for this purpose, but this is not mandatory.
If you use this online function, you will immediately receive an acknowledgment of receipt on a durable medium (e.g. by email), containing information about the contents of the withdrawal notice as well as the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal
If you withdraw from this contract, we will reimburse you for all payments we have received from you, including delivery costs (except for the additional costs resulting from your choosing a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we received notification of your withdrawal from this contract. For this reimbursement, we will use the same payment method that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement.

We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract.
Returns can only be sent to the following address:
Zenfulfillment / Fiege Logistik c/o ZOÉ LU Returns, Tor 19-21 Sülzenbrücker Str. 7, 99192 Apfelstädt, Germany.

The deadline is met if you send the goods before the fourteen-day period has expired.

You bear the direct costs of returning the goods. For this purpose, a flat contribution toward return costs of €2.95 in Germany and €3.95 in Austria, €10 for the Rest of the World, will be withheld from the amount to be refunded. In all other countries, the charge is €10.00.

You are only liable for any diminished value of the goods if this diminished value results from handling them in a way that was not necessary to examine their condition, properties, and functionality.

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their self-employed professional activity:

Refusal to accept delivery
If the customer refuses to accept the goods, this will be regarded as an implied exercise of the right of withdrawal. In this case, the provisions concerning withdrawal apply accordingly; in particular, the flat return cost charge pursuant to paragraph (1) will be applied.

Undeliverable shipments
If a shipment is returned to us for reasons for which the customer is responsible (e.g. an incorrect or incomplete delivery address or failure to collect it from the pickup location), we are entitled to withhold the flat return costs incurred by us from any refund, amounting to €2.95 in Germany, €3.95 in Austria, and €10 for the Rest of the World, or to charge these costs to the customer separately.

No fault on the part of the customer
If the return of the goods is not due to circumstances for which the customer is responsible (e.g. an error in address processing or on the part of the shipping service provider), no return costs will be deducted.

No automatic withdrawal upon return
Simply returning the goods without an express declaration of withdrawal does not constitute a withdrawal, unless the circumstances clearly indicate a withdrawal (e.g. refusal to accept delivery).