Shipping
Shipping within Germany and Austria:
Free shipping on orders over 60 EUR, otherwise 4.90 EUR per order
Shipping within the EU (excluding Germany and Austria):
5 EUR per order
Shipping within Switzerland:
5 CHF per order
Shipping to the Rest of the World:
Your shipping costs will be calculated in the shopping cart
Returns
All items purchased from the ZOÉ LU Shop can be returned to us within 14 days. The cost of the return label will be deducted from your refund.
Return from Germany:
2.95 EUR
Return from Austria:
3.95 EUR
Important: Swiss orders include a return label in your package. You do not need to register the return separately!
10 EUR return shipping
Return from other EU countries:
10 EUR return shipping
Return from non-EU countries (excluding Switzerland)
10 CHF return shipping
You can register your return here: https://zoelu.com/pages/retoure
Once we receive your return, processing may take up to 14 days. The refund will be issued to the payment method you selected.
If you paid with a voucher, the amount will be credited back to the voucher.
Exchanges
You can register an exchange for the same product in the returns portal, free of charge.
Complaints & Defects
If an item is defective or arrived damaged, please contact our customer service at shop@zoelu.com.
Please send us a brief description of the defect and a photo. This will allow us to review the case quickly.
Following our assessment, we will of course provide you with a free return label so that you can return the item easily
If you have any questions, please contact: shop@zoelu.com